Need help with your account, a purchase, or something not working as it should? Write to us directly.
Write to us at support@velvetusclub.com — we respond personally, this is not an automated mailbox.
Write to us at support@velvetusclub.com from the email address associated with your account, letting us know what you need — cancellation, pausing, or recovering access.
Write to us with the approximate date of the purchase and the product (invitation or membership) — we verify directly with Apple/Google and resolve it.
From the profile in question, use the report option within the app. For anything urgent, you can also write to us directly at support@velvetusclub.com.
See our Data Deletion page for how to request this, and our Privacy Policy for more detail on your data.